When is my bill considered delinquent?
The City of Levelland bills bi-monthly. All bills are due and payable upon receipt. Failure to receive a bill does not relieve a customer of liability for payment.
When your current bill is not paid within ten (10) days from the billing date printed on your bill, your account is subject to late charges and your water will be subject to disconnection.
If the account is processed for shut-off, the total amount due, plus an $18 delinquent processing fee, must be paid.
Payment on a delinquent shut-off account must be received in our office at 1709 H Avenue. Once payment has been made, the turn-on order will be dispatched to the service technician, and water will be restored by 5:00 p.m that same day. No Payments will be accepted by the service technician in the field. Arrangements must be made with City Hall prior to service is restored. Service will be restored between 8 am and 5 pm Monday through Friday, excluding holidays. A service technician will restore water to a customer after 5 pm if the customer makes arrangements with city hall. There will be a $26 fee for after hour turn ons.
If you have any questions regarding disconnecting your service, please call City Hall at 894-0113, Monday through Friday, 8 a.m. to 5 p.m. (closed weekends and holidays.

Show All Answers

1. Where can I pay my water bill?
2. How do I set up water service for my home or rental property?
3. How do I request service for my business?
4. How do I disconnect service at home?
5. How do I disconnect my service at my business?
6. Who do I call if I have questions about my water service?
7. When is my bill considered delinquent?
8. What if I am having trouble paying my bill?
9. How does commercial or construction companies apply for temporary water?