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Health Inspector

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1. How can I obtain a Food Permit to open a restaurant?

A retail food permit application maybe obtained by contacting the Permit and Inspections Department at (806) 894-0113.

2. What are the rules and regulations I must follow to obtain a Food Establishment Permit?

The City of Levelland adopted the Texas Food Establishment Rules. These rules are based on the 1997 FDA model Food Code. In these Rules, food establishments include: restaurants, grocery store, mobile food venders and others.

3. How many times will my Food Establishment be inspected?

The City inspects retail food establishments four times a year.

4. Who do I contact if I have a complaint on a Restaurant?

The City of Levelland Health Inspector, (806) 894-0113 ext. 236.

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Cemetery Department

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1. How do we get a headstone or marker, does the city do monuments?

The City of Levelland Cemetery does not sell or set headstones or markers. All of the headstones are done buy a monument company.

2. Who do I contact concerning a grave needing attention?

You can call the Cemetery Department at City Hall,(806) 894-0112 Ext. 251. If no one answers leave a message and need will be addressed.

3. When will the flowers placed at the gravesite picked up?

All flowers left on the gravesite after the funeral will be picked up after seven days, or earlier if they become withered sooner.

4. When will the sprinkler system be turned on? The gravesite really needs watering?

Employees are currently addressing maintenance needs on the system. As soon as the needs are fully addressed the system will be turned on.

5. What time does the Cemetery office close?

Our normal operating hours are from 8:00 a.m.-5:00 p.m., Monday through Friday, unless otherwise designated by City Manager.

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City Secretary

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1. When is the general city election held?

The General City Election is held on the second Saturday in May. Early Voting location is at City Hall, 1709 Avenue H and on Election Day the voting location is the Levelland Independent School District Business Office located at 704 11th Street. For related information on City elections you may contact the City Secretary.

2. How can citizens participate on City boards and Commission?

Citizens have ample opportunity for service as a board member as appointed by the Mayor and City Council appropriate careful review of board information. Although a few boards have special requirements, the only prerequisites to serving on most boards are an adequate amount of time and a sincere desire to become involved in the City community.

3. What is required to hold a garage sale?

No permit is required to hold a garage sale.

4. Are solicitors required to obtain a city permit?

Yes, each solicitor, whether an individual or an employee of a business, is issued a permit and must carry it while soliciting. The permit consists of the permit number; permit issue date and expiration date, solicitor’s name, address, physical characteristics and city clerk’s signature. There is a twenty-five dollar ($25.00) registration fee per person. The permit is valid for thirty (30)
Days. Questions regarding solicitors may be directed to the City Secretary.

5. Is there a charge for the permit?

Yes, a twenty-five ($25.00) per person administrative fee.

6. Where do you obtain a permit?

You can purchase the permit in the City Secretary's office located at City Hall. City Hall is located at 1709 Avenue H.

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Disc Golf

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1. What is disc golf?

Instead of clubs, balls, and a hole in the ground, disc golf enthusiasts use discs and baskets (pole holes).

Disc golf shares similar joys of combining power and finesse on a long drive or sinking a long put, or the frustrations of hitting a tree or having a putt fall just short.

2. Who plays disc golf?

Disc golf is very unique in that it is played and enjoyed by all ability levels, and by those of school age or old age. Because disc golf is so easy to learn, no one is excluded.

Many disc golf players are member of the Professional Disc Golf Association (PDGA), the governing body for the sport, which sanctions competitive events for all skill levels and ages, and provides many players services such as maintaining a course directory and establishing rules of play.

3. What is the history of disc golf?

The Disc Golf Course opened the summer of 2003. It came about as a result of locat disc golf enthusiasts working with the Levelland City administration and Parks Department personnel, with special assistance and guidance from Lubbock disc golf enthusiasts. The course is one of the best courses in the region with concrete tee pads and Mach V baskets.

Disc golf was formally started in the early 1970s. In Lubbock, several disc golf enthusiasts introduced disc golf in the late 1980s at a Mahon Park. They then donated tremendous amounts of time and money and moved the course across town to Mackenzie Park in 1993. The course was then enhanced with more basket placements and with the installation of concrete tee pads from 2000 to 2003.

4. Where can I learn more about disc golf?

Additional information is available on the PDGA website.

5. What are the rules of play for disc golf?

Official disc golf rules can be found on the PDGA website.

Recreational rules of play can be found on our disc golf rules page.

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Drop A Trailer Program

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1. Who can use the DAT Program?

The Drop A Trailer program can be used by City of Levelland residents who currently pay a residential garbage collection charge, and Neighborhood Associations and non-profit groups inside the city limits of Levelland

2. Can the DAT Program be used for commerical use?

No, the DAT program is for residential use only.

3. How much does the DAT program cost to use?

The DAT program is a free service provided by the City of Levelland and a grant from the Regional Solid Waste Grant Program.

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Fire Department

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1. Can I burn my grass off?

No, there is a no-burning ordinance in The City of Levelland. You are allowed to have cooking fires if they are contained in a barbecue grill or pit.

You can have recreational fires if they are in a fireplace or chimney.

You should always exercise extra care when you have an outdoor fire and never leave it unattended and watch for flying embers or hot coals falling out on the ground.

2. Where can I find information on your Comprehensive Plan?

You can find more information on our Comprehensive Plan by using the link below.
Comprehensive Plan

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Human Resources

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1. What is the physical address of the City of Levelland?

The physical address for the City of Levelland is 1709 Avenue H and the mailing address is P O Box 1010, Levelland, Texas 79336.

2. How do I learn about available positions of employment at the City of Levelland?

Details about current job postings can be found on the City’s website at www.levellandtexas.org. All positions are advertised at Levelland News Press and posted at Levelland City Hall bulletin board. Where special recruiting is required, some jobs may be advertised in special journals or other sources.

3. How do I apply for a position with the City of Levelland?

Applications are accepted only for current available positions and must be received in the Human Resource Office by the posted deadline.

4. What is the application process for the City?

Each job has an assigned closed date. After the close date the applications are screened by Human Resources to ensure that the qualifications are met. Those who meet the designated qualifications are then referred to the departments. The department then decides whom to interview. You will receive notication from the City, regarding your application.

5. After the interview, then what?

After a conditional offer of employment is made to the selected candidate, the candidate will undergo an extensive background check (criminal history, driver’s license, previous employment, reference check, credit check (for positions which handle cash), and background investigation (for police and fire positions). The candidate will be required to successfully complete a pre-placement physical examination and drug screening at the city’s expense.

6. What are the hours of operation for the Human Resources department?

The City of Levelland Human Resources department hours of operation are 8:00 a.m. – 5:00 p.m. Monday – Friday.

7. Does the City of Levelland keep my job application on file?

No, a new application will need to be filled out for every job you are interested in

8. How do I apply for multiple jobs?

The city requires an application for each position that you are interested in.

9. Is my application automatically sent to other jobs I might be qualified for?

No. The City does not have the capability to refer you to other jobs. It is up to you to keep monitoring our job listing and to apply for jobs you are qualified for.

10. What kinds of benefits does the City offer?

The City has a competitive benefits package that include employee major medical, long term disability, and accidental death and dismemberment insurance, retirement program with the Texas Municipal Retirement System, and paid vacation, sick leave, and holidays.

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Municipal Court

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1. Is the Municipal Court located at the Court House?

No. The Levelland Municipal Court is located inside City Hall at, 1709 Ave H

2. Do I have to go in to your office if I received a ticket?

Unless you are paying full you will need to fill out paper work in our office.

3. When are you open?

8:00 a.m. to 5:00 p.m. Monday-Friday.

4. How much is my ticket going to cost?

The exact amount of your fine depends on the type of ticket you received. Please contact our office to find out this information.

5. How long do I have to pay my ticket?

You will need to appear in court on or before the due date on your ticket. At the initial appearance you may set up a payment agreement for paying your ticket if you are unable to pay the entire amount upfront.

6. My ticket says to appear at 8:00 in the morning, do I really have to be there at this time?

Actually, the ticket says that you promise to appear on or before the date on the ticket. So, if you come in before the set date and time you can come in anytime during normal business hours. (8:00 a.m. to 5:00 p.m.) If you wait until the due date you must be here at 8:00 a.m.

7. Do you take credit or debit card payments?

No, our office is not set up for either of these types of payments. We accept cash, checks, or money orders only.

8. The officer told me I needed to talk to the judge, can I talk to her on the phone?

While the judge will make every effort to answer questions on the phone. However, a phone call does not constitute an appearance in court. This means you are still required to make an appearance in court.

9. What will happen when I see the judge?

You need to be prepared to turn in a plea to your charge. Guilty, no contest or not guilty. If you decide you are going to plea not guilty, then you will need to decide whether your going to want an attorney to represent you in court, or whether you will be representing your self, whether you're going to want a jury trial or a bench trial, and have a way to put up a bond. If you decide you are going to plea guilty or no contest, then you need to be prepared to either pay your fine(or bring a down payment to start a payment agreement), or ask for defensive driving class (will be granted only if eligible), or ask for deferred disposition (this option left at the Judge's discretion.)

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Police

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1. I got a ticket. Where do I pay it?

It depends on what type of citation you received. If a City officer issues the citation, then you would go to the Levelland Municipal Court, located at City Hall. If a highway patrolman issued the citation, you would go to the appropriate Justice of the Peace on the citation.

2. Where do I get an application for the police department?

At the Police Department located in the Hockley County Law Enforcement Center. Applications for employment are only given out when there is an opening for a position. That positions will be advertised in the newspaper and on our website.

Hockley County Law Enforcement Center
1310 Avenue H
Levelland, TX 79336

3. Where do I file a police report?

Come to the police station or call dispatch and an officer will come to your location.

Law Enforcement Center
1310 Avenue H
Levelland, TX 79336
Ph: (806) 894-6164

4. I need a dog picked up. Who do I call?

Call the police department at (806) 894-6164 and an animal warden will come to your requested location.

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Utility Department

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1. Where can I pay my water bill?

There are three options for paying your water bill.
The first option is by Bank Draft.
You'll never have to worry about paying your water bill on time with this convenient service. The plan allows money to be deducted automatically from your checking or savings account approximately 3 days after the date the bill is generated. Sign up for this service is FREE!

The Second option is to mail in your Payment. Simply send a check or money order (no cash) along with your statement in an envelope. Don't forget to put the appropriate postage on your envelope. If you've misplaced our address, the address to send your payment to is:
City of Levelland
P.O. Box 1010
Levelland, TX. 79336

The third and final option is to drop the payment of in our Night Box.
A Night Box is located at the front of City Hall at 1709 H Avenue. The office is open from 8 a.m. to 5 p.m. Monday through Friday. Payments deposited in this box will be processed at the beginning of the next business day. You may use this service as long as you are not scheduled for disconnection. Payments deposited in the box must include bill remittance slip and your water account number must be written on the check.

2. How do I set up water service for my home or rental property?

Our requirements are:
• We request one working day's notice to activate service.
• A deposit of $75.00 for Inside City Limits, and $105.00 for outside City Limits is required for a house, condominium or townhouse. The deposit must be paid before service is activated.
o If you are renting at the service address, you must come in to our offices and make your deposit, unless you have had previous service with us in the last two years.
o If you are the owner of the service address, you must come in to our offices and make your deposit. If you are unable to visit our office, you can request to activate your service in writing.
• If you have had previous service with us in the last two years, you can request service by calling the City Hall at (806) 894-0113, Monday through Friday, 8 a.m. to 5 p.m. (closed weekends and holidays).

3. How do I request service for my business?

If you rent or own a commercial property, you will need to visit the City Hall at 1709 H Avenue to active service. If you are unable to visit our office, you can request to activate your service in writing. Our requirements are:
• We request one working day's notice to activate service.
• A $60.00 Inside City limits/$85.00 outside City Limits deposit is required.
• The deposit must be paid before service can be established.

4. How do I disconnect service at home?

To disconnect your residential water service, please call City Hall at (806) 894-0113, Monday through Friday, 8 a.m. to 5 p.m. (closed weekends and holidays). If you are unable to visit our office, you can request to turn off your service in writing.
• We request one working day's notice to disconnect service
• A closing bill will be generated and mailed to you within 10 working days after disconnection. We will need a forwarding address if you or moving.
• If a paid deposit exists on your account, we will apply it to your closing bill. If the deposit is more than sufficient to satisfy the closing bill, a refund check for the remaining deposit will be mailed to you.

5. How do I disconnect my service at my business?

To disconnect your commercial water service, you must turn off your service in writing.
• We request one working day's notice to disconnect service
• A closing bill will be generated and mailed to you within 10 working days after disconnection
• If a paid deposit exists on the account, we will apply it to your closing bill. If the deposit is more than sufficient to satisfy the closing bill, a refund check for the remaining deposit will be mailed to you.

6. Who do I call if I have questions about my water service?

If you have any questions regarding your service or your bill, please call City Hall at (806) 894-0113, Monday through Friday, 8 a.m. to 5 p.m. (closed weekends and holidays).

7. When is my bill considered delinquent?

The City of Levelland bills bi-monthly. All bills are due and payable upon receipt. Failure to receive a bill does not relieve a customer of liability for payment.
When your current bill is not paid within ten (10) days from the billing date printed on your bill, your account is subject to late charges and your water will be subject to disconnection.
If the account is processed for shut-off, the total amount due, plus an $18 delinquent processing fee, must be paid.
Payment on a delinquent shut-off account must be received in our office at 1709 H Avenue. Once payment has been made, the turn-on order will be dispatched to the service technician, and water will be restored by 5:00 p.m that same day. No Payments will be accepted by the service technician in the field. Arrangements must be made with City Hall prior to service is restored. Service will be restored between 8 am and 5 pm Monday through Friday, excluding holidays. A service technician will restore water to a customer after 5 pm if the customer makes arrangements with city hall. There will be a $26 fee for after hour turn ons.
If you have any questions regarding disconnecting your service, please call City Hall at 894-0113, Monday through Friday, 8 a.m. to 5 p.m. (closed weekends and holidays.

8. What if I am having trouble paying my bill?

If your account is not yet delinquent, but you are experiencing trouble making your payment, we might be able to help.
The City of Levelland understands that you may have an occasion when you run into financial difficulty and are unable to pay your bill on time.
City Hall is available Monday through Friday from 8 a.m. to 5 p.m. to assist you by either extending the "pay-by" date of your past-due bill or making arrangements for you to pay a bill or deposit in installments. A form is required to be filled out and signed by the party with the water account.
Please call us at (806) 894-0113 prior to your delinquent shut-off date for information for help with paying your bill.

9. How does commercial or construction companies apply for temporary water?

CONDITIONS RELATING TO THE USE OF A FIRE HYDRANT

Fire Hydrants
The right to gain access to and draw water from fire hydrants is restricted to:
(a) our agents or authorized user;
(b) fire service personnel; and
(c) fire hydrant permit holders during the period for which the permit has
been issued.
We may remove and hold any equipment used by an offender to gain access to or draw water from a fire hydrant.
EQUIPMENT
The applicant is responsible for providing all the equipment necessary to connect to the fire hydrant meter, including:
A fire hydrant standpipe, valve key and hoses. Equipment will not be available from the Water Department (Only Fire Hydrant Meter will be provided).

All hoses and fittings used must be in good condition. Any water wastage reported from excessively leaking hoses and/or fittings may result in the cancellation of this permit.

RESPONSIBILITY
CAUTION - DAMAGE TO WATERMAINS
Fire hydrants must be turned on an off very slowly to prevent pressure surges developing in the pipes (water hammer) which could cause the pipes to burst. A closing or opening time of two minutes (minimum) is desirable. The applicant shall be held responsible for the cost of any repairs of damage caused by the incorrect operation of a fire hydrant valve.
In the event that the fire hydrant fails to operate correctly or will not shut off drip tight, please contact The City of Levelland Water Department at 806-894-0113 ext 249 immediately for repair.

CAUTION - OTHER DAMAGE
The applicant shall also be held responsible for any third party damage that occurs whilst the fire hydrant is in use. In this regard (for example), the applicant should erect suitable signs and barriers etc. to warn vehicles and pedestrians of the obstruction or danger (hazard).
CAUTION - CONTAMINATION
The applicant must ensure that no contamination of the water main occur while the hydrant is being used. The hydrant should be used in such a manner that no contaminant enters either the hose or the hydrant. For example, hose ends should be kept out of any mud. In any situation where there is a high risk of contamination (example water pressure testing of the wastewater network special procedures may be required).
TCEQ§290.44(h) Backflow, siphonage.
TCEQ§290.44(h)(1) No water connection from any public drinking water supply system shall be allowed to any residence or establishment where an actual or potential contamination hazard exists unless the public water facilities are protected from contamination.
CAUTION - DECLARATION
A false declaration, grossly inaccurate water estimates, or other actions which risk the safety and
integrity of the water supply system shall result in immediate cancellation of this Permit and may result in prosecution.